Websites, digital platforms, hosting, and ongoing support—all in one place.
Draft for owner and qualified legal review. Not legal advice. Do not deploy publicly until package delivery, cancellation, recurring billing, and refund rules are approved.
Policy Review
Refund and Cancellation Policy
The final policy must match the actual service packages, payment schedule, work already performed, third-party costs, and recurring support terms.
Project Services
Define deposits or full payments, cancellation windows, completed milestones, non-recoverable third-party costs, client delays, and abandoned projects.
Recurring Services
Define renewal timing, notice periods, effective cancellation date, data handoff, hosting consequences, and any prepaid-period treatment.
Digital Deliverables
Clarify when work is considered started or delivered and whether any digital-product or immediate-access rules apply.
Request Process
Confirm the approved support channel, information required, response process, and the role of payment-provider dispute procedures.
Owner inputs needed: approved refund rules for each package, cancellation notice, deposits and milestones, recurring billing dates, service handoff policy, and effective date.